Subscription Policy
Last updated: 1 September 2026
This is a first draft and needs legal review before it is relied on.
When it starts
- Your subscription starts from the date payment is confirmed and your first program is delivered — not from the date you registered.
Term and renewal
- Each package's term is shown on the packages page.
- There is no auto-renewal. You will be notified 7 days, 3 days, and 1 day before expiry, and renewal is your decision.
Freezing
- A subscription can be frozen for travel, injury, or emergencies, arranged with your coach.
- All frozen days are added to your end date.
- While frozen, program delivery and weekly check-ins pause.
Check-ins
- The number of check-ins included in each package is shown on the packages page.
- Weekly follow-up is a shared responsibility: you submit the check-in, and your coach reviews and replies.
- A missed check-in does not extend the subscription and does not roll over to the following week.
Cancellation
- You may stop your subscription at any time; the refund policy governs amounts already paid.
- After expiry you retain read access to your past data but stop receiving new programs.