Refund Policy
Last updated: 1 September 2026
This is a first draft and needs legal review before it is relied on.
Before your program is delivered
- If your training program and nutrition plan have not yet been delivered, you may request a full refund within 7 days of payment.
After your program is delivered
- Once your customised program has been delivered, it is non-refundable, because the work has been performed and cannot be returned.
- Instead of a refund, we commit to adjusting the program free of charge until it suits you.
Exceptional cases
- For an injury or health condition that stops you continuing, we prefer to freeze the subscription rather than cancel it; the frozen days are added to your end date.
- For a payment error or duplicate charge, the amount is refunded in full within normal bank processing times.
How to request one
- Send your request through the contact page, stating your subscription and the reason.
- We respond within 3 business days.